Returns & Exchanges
We want you to love your purchase! We know, though, that sometimes for one reason or another, things don’t work out.
Received the wrong product?
If your purchase was damaged in shipping or your order was incorrect, please contact us immediately by email or phone: 360-731-1078. Hold on to the original item and packaging. We will get your order fixed as soon as possible!
Off-the-shelf items:
Most items may be returned within 15 days of purchase, provided that the items are still new and unused, with packaging intact and tags still attached. Returns are subject to a 15% restocking fee. Upon receipt of the item(s) we will issue a refund for the purchase amount minus shipping and restocking (if applicable). We will send the refund check directly to you within a day or two. That easy!
Here's how:
Custom orders:
Some of our products include gear and equipment that must be custom-ordered or fabricated to your particular specifications. Once these orders are placed, we cannot stop production, nor is the item eligible for refund. Any deposit paid is non-refundable. However, if any custom-ordered product is found to be defective in workmanship or materials, we will work with the manufacturer to ensure that you--our valued customer--are taken care of and the problem is addressed or the product is replaced.
Received the wrong product?
If your purchase was damaged in shipping or your order was incorrect, please contact us immediately by email or phone: 360-731-1078. Hold on to the original item and packaging. We will get your order fixed as soon as possible!
Off-the-shelf items:
Most items may be returned within 15 days of purchase, provided that the items are still new and unused, with packaging intact and tags still attached. Returns are subject to a 15% restocking fee. Upon receipt of the item(s) we will issue a refund for the purchase amount minus shipping and restocking (if applicable). We will send the refund check directly to you within a day or two. That easy!
Here's how:
- Simply call or email us with the information for the item being returned and we will give you a Return Authorization number.
- Place your item in the original carton. The item must be in new, unused condition with tags and decals still attached, and original packaging intact. Include your name, contact information, and Return Authorization number inside the box.
- We recommend you insure your item at the time of shipping. Ship using a trackable shipping service to:
ATTN: Returns
V-Wave River Supply, Inc.
501 NE Romance Hill Rd
Belfair, WA 98528 - Your original form of payment, or an exchange if desired, will be credited minus the actual shipping cost and restocking fee (if applicable), following a satisfactory inspection of the product. If replacing, we will re-ship the item to you via ground service.
Custom orders:
Some of our products include gear and equipment that must be custom-ordered or fabricated to your particular specifications. Once these orders are placed, we cannot stop production, nor is the item eligible for refund. Any deposit paid is non-refundable. However, if any custom-ordered product is found to be defective in workmanship or materials, we will work with the manufacturer to ensure that you--our valued customer--are taken care of and the problem is addressed or the product is replaced.